Help Center

CONTACT US

Have questions or need assistance? Reach out to us at [email protected], and our team will be happy to help.

Policies

Return Policy

Returns are accepted within 30 days of delivery, provided the item is unused, unwashed, and in its original condition with tags. Exclusions include final sale items, gift cards, and custom-made products (e.g., T-shirts). Return shipping costs are the buyer’s responsibility. Refunds are processed after inspection of the returned item.

To initiate a return, please email us with your order ID and details.

Cancellations and Modifications

Orders can be canceled or modified within 1 hour of placement by emailing [email protected]. After this period, requests may qualify for a refund or store credit, depending on circumstances.

Shipping Policy

We ship globally, with costs varying by destination. Orders to the United Kingdom qualify for local shipping rates. Most in-stock items ship within 2 business days, while custom-made T-shirts may take up to 10 days to process. Delivery typically takes 3–7 business days, depending on your location.

Tracking information will be emailed upon shipment.

Exchanges and Store Credits

Exchanges or store credits are available within 30 days of delivery for items in unused, original condition. Exclusions apply to custom-made or final sale items. Return shipping costs for exchanges are the buyer’s responsibility.

Discounts and Promotions

Stay updated on our seasonal sales, promotional discounts, and special offers by subscribing to our newsletter or following us on social media. Discounts cannot be applied retroactively or combined unless specified.

Product Care

To keep your T-shirts vibrant and long-lasting:

Wash in cold water with similar fabrics.
Avoid abrasive items like zippers and Velcro.
Air dry or tumble dry on low for best results.

By purchasing from Vitalyte, you agree to these terms and policies. If you have further questions, feel free to contact us at [email protected].